1. Return & Exchange Policy
At Arika Kenya, each piece of apparel is handcrafted with care using authentic Kenyan fabrics and contemporary luxury tailoring. We want you to feel confident and completely satisfied with your purchase.
2. Sizing Exchanges (7-Day Window)
If you receive an item and need a different size, you may request an exchange within 7 days of delivery, provided that:
- The item is unworn, unwashed, and in its original pristine condition.
- All original brand tags, labels, and packaging remain intact.
- You provide proof of purchase (order confirmation or receipt).
3. Defective or Damaged Items
In the unlikely event that an item arrives with a manufacturing defect or is damaged during transit, please notify our team within 48 hours of receiving your parcel. We will arrange an immediate replacement at zero additional delivery charge or issue a full refund.
4. Non-Returnable Items
For hygiene and craftsmanship reasons, the following items cannot be returned or exchanged:
- Custom-tailored or bespoke customized garments made to specific non-standard measurements.
- Items marked as Final Clearance or Archive Sale.
- Intimate apparel or socks with broken packaging.
5. Return Process & Logistics
To initiate an exchange or return:
- Send a WhatsApp message to +254 768 587 764 or email arika.madeinkenya@gmail.com with your order number and photo of the item.
- Drop off the package at your nearest designated Pickup Mtaani agent or arrange courier delivery back to our Athi River / Nairobi workshop.
- Once inspected, your replacement piece will be dispatched promptly.
6. Refunds
Approved refunds are processed within 2–3 business days back to your original payment method (M-Pesa or Paystack card account).