1. Overview
At Arika Kenya (operated by MLW Investments Ltd), we are committed to safeguarding the privacy and personal data of our customers in accordance with the Kenya Data Protection Act (2019) and international privacy standards. This Privacy Policy outlines how we collect, use, and protect your information when you visit and purchase from arika.co.ke.
2. Information We Collect
When you browse our online store or make a purchase, we may collect the following personal information:
- Identity & Contact Data: Your full name, email address, phone number (used for order confirmations, delivery updates, and M-Pesa payment receipts).
- Delivery Address: Your physical address or designated Pickup Mtaani agent locker for package dispatch.
- Order History: Details about the handcrafted apparel, sizes, and collections you have ordered.
- Device & Usage Data: IP address, browser type, and interaction metrics to optimize site performance and security.
3. Payment Security
We do not store your credit card details, debit card numbers, or M-Pesa PINs on our servers. All online transactions are encrypted and securely processed through Paystack and authorized mobile money gateways conforming to PCI-DSS Level 1 compliance.
4. How We Use Your Information
Your data is used strictly to:
- Process, fulfill, and deliver your apparel orders across Kenya and internationally.
- Provide customer support, sizing consultations, and order tracking via WhatsApp, phone, or email.
- Improve our digital showroom experience and maintain platform security.
- Send optional newsletters or collection release notices (you may unsubscribe at any time).
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We share data only with verified logistical partners (such as Pickup Mtaani and designated courier services) solely to ensure delivery of your parcels.
6. Your Rights
You have the right to access, rectify, or request the deletion of your personal data held by Arika Kenya. To make an inquiry or update your records, please contact our team at arika.madeinkenya@gmail.com.
7. Contact Information
Arika Kenya / MLW Investments Ltd
Workshop & Atelier: Nairobi & Athi River, Kenya
Phone / WhatsApp: +254 768 587 764 / +254 110 716 106
Email: arika.madeinkenya@gmail.com